Frequently Asked Questions

Your questions are important to!




How can I contact you?

You can contact us via e-mail at or you can call us 7 days a week at toll free 1-888-627-7810. We endevour to answer all customer queries within 24 hours.


How do I pay for my order?

We use PayPal to process your order, a proven leader in secure internet transactions using the lastest data encryption and anti-fraud technology to keep your information secure and reducing online fraud. PayPal accepts, Visa, Mastercard, Debit Cards (Interact), American Express and Discover. 


Can I cancel an order?

We are sorry to learn you may want to cancel an order, however we do offer the opportunity with some restrictions. Cancelled or modified orders must be done as soon as possible. Call or e-mail your request, we will do everything we can to assist you. If your order has been shipped we will not be able to cancel or modify the order, it would then be the customer's responsibility to send the package back and the original return/exchange policy will be applied. 


I have a Shipping question?

All orders are shipped directly from the manufacturer using Fedex, UPS or USPS. You can view the shipping charges when placing your order. To calculate the cost of shipping, make a shipping selection from the drop down box and hit the recalculate button at the bottom. Shipping costs vary depending on the ship to address. Please check our shipping policy page for more information and pricing. We offer free shipping on orders over $150.00.


Do I pay sales taxes on my order?

There are no taxes on orders shipped to the USA and all countries abroad. Taxes for Canadian clients are based on the ship to address. HST is applied to all orders shipped to Ontario, New Brunswick, Newfoundland, Nova Scotia and PEI. General Sales Tax (GST) of 5% will be applied to all other Provinces. British Columbia orders will be charged (GST) 5% plus (PST) 7%.

Can I purchase a Gift Voucher?

Yes, go to Customer Care at the bottom on the home page, choose gift certificates, enter the recipient's name of the gift certificate, enter your e-mail address, include a message if you wish and choose the denomination of the gift and proceed to place the order.


What is a Discount Coupon Code?

We regularly offer special discounts for our customers. These discounts come in the form of a discount coupon code that can be redeemed at checkout. Only one coupon code may be used per order at the time the order is placed. Discount coupons cannot be redeemed on orders already submitted.


How do I use a Discount Coupon Code?

Towards the end of your checkout process, enter the discount coupon code in the box called "discount coupon". The code is case sensitive, so be sure to enter it exactly as you see it. Hit the recalculate button and the discount will be applied. Continue shopping or proceed to checkout.


Are all products available to all countries?

We primarily serve the USA and Canada. International shipping can be accomodated, however, not all products are available for shipping abroad. Please e-mail us for more information.